Privacy Policy

Last Updated: September 2026

This Privacy Policy describes how sapphire-crag ("we," "us," or "our") collects, uses, and protects personal information when you visit our website or engage with our services. We are committed to safeguarding your privacy and ensuring transparency in our data handling practices.

Information We Collect

We collect information you provide directly to us when you:

• Complete contact forms or enquiry submissions
• Subscribe to newsletters or communications
• Request information about our services
• Engage with us through consultation or service delivery

This information may include your name, email address, organisation name, and any additional details you choose to provide in your communications with us.

Automatically Collected Information

When you visit our website, we automatically collect certain technical information including:

• IP address and approximate geographic location
• Browser type and operating system
• Pages visited and time spent on each page
• Referring website addresses
• Device identifiers and screen resolution

This information is collected through cookies and similar tracking technologies as described in our Cookie Policy.

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide requested information
• Deliver services you have engaged us to provide
• Improve our website functionality and user experience
• Analyse website traffic patterns and usage trends
• Send relevant communications about our services (with your consent)
• Comply with legal obligations and protect our rights

Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds:

• Consent: Where you have given explicit consent for specific processing activities
• Contract: Where processing is necessary to perform a contract with you or take pre-contractual steps at your request
• Legitimate Interests: Where processing is necessary for our legitimate business interests, provided these do not override your fundamental rights
• Legal Obligation: Where processing is necessary to comply with applicable laws

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: With trusted third parties who assist us in operating our website and delivering services, subject to confidentiality obligations
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with any merger, acquisition, or sale of business assets
• Protection of Rights: To protect our rights, privacy, safety, or property, or that of our users or the public

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The specific retention period depends on the nature of the information and the purpose of processing.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access to the personal information we hold about you
• Correction of inaccurate or incomplete information
• Deletion of your personal information in certain circumstances
• Restriction of processing in specific situations
• Data portability where technically feasible
• Objection to processing based on legitimate interests
• Withdrawal of consent where processing is based on consent

To exercise any of these rights, please contact us using the details provided below.

Data Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

International Transfers

Your information may be transferred to and processed in countries other than Australia. Where such transfers occur, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post any changes on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data handling practices, please contact us at:

Email: [email protected]
Address: Level 12, 345 George Street, Sydney NSW 2000, Australia